Shipping Policy

Last Updated: October 1, 2026

At Kusum Traders, we aim to process and deliver customer orders safely and within the estimated delivery timeframe provided at checkout.

1. Shipping Locations

We currently ship orders to serviceable locations across India.

Delivery availability may depend on the serviceability of the customer's PIN code and the availability of our logistics partners.

2. Order Processing

Orders placed on our website are normally processed within 1–2 business days after successful order confirmation and payment verification.

Orders placed on business days are processed during our normal operating hours.

Orders may take additional time to process if:

• The product requires additional verification.

• The delivery address is incomplete or incorrect.

• Payment verification is pending.

• The product becomes temporarily unavailable.

• There are operational or logistics-related delays.

3. Estimated Delivery Time

The estimated delivery time is generally 1–5 business days after dispatch, depending on the destination, PIN code, courier service, weather conditions, public holidays, and other logistical circumstances.

The delivery estimate shown at checkout or communicated after order confirmation should be considered the applicable estimated delivery timeframe.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed to the customer before the order is placed.

Any applicable shipping charges will be included in the order total at checkout.

If free shipping is offered for a particular order, product, promotion, or minimum order value, the applicable conditions will be displayed on the website or at checkout.

5. Cash on Delivery and Prepaid Orders

Where available, customers may choose from the payment methods displayed at checkout, including prepaid payment methods and Cash on Delivery (COD).

COD availability may vary depending on the delivery location, order value, product, and logistics serviceability.

6. Order Tracking

After an order has been dispatched, tracking information may be provided to the customer through the contact details associated with the order.

Customers can use the tracking information provided to check the shipment status with the applicable logistics partner.

7. Delivery Attempts

The courier partner may make delivery attempts at the address provided by the customer.

Customers should ensure that:

• The delivery address is complete and accurate.

• The PIN code is correct.

• The recipient is available to receive the shipment.

• The customer's phone number is reachable.

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or other customer-related reason, the courier may return the shipment to us.

8. Delayed or Undelivered Orders

Although we aim to deliver orders within the estimated timeframe, delays may occur because of:

• Weather conditions

• Natural events

• Public holidays

• Transportation disruptions

• Courier delays

• Incorrect or incomplete address information

• Remote or difficult-to-service locations

• Regulatory or operational circumstances

• Other circumstances beyond our reasonable control

If your order has not arrived within the expected delivery period, please contact us so that we can check the shipment status.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

If you notice an incorrect address or contact number after placing an order, please contact us as soon as possible.

We will try to update the information before dispatch where possible. However, changes may not be possible after the order has been shipped.

10. Damaged Package at Delivery

If the outer package appears visibly damaged at the time of delivery, customers should, where possible, document the condition of the package and contact us promptly.

If the product inside is damaged, please follow our Refund & Return Policy and contact us within 3 calendar days of delivery.

11. Wrong or Missing Product

If you receive a product different from what you ordered or an item is missing from your shipment, please contact us within 3 calendar days of delivery.

Please provide:

• Order number

• Photographs of the received products

• Photographs of the outer packaging

• Shipping label

• Any other information requested by our support team

We will review the issue and provide an appropriate resolution.

12. Order Cancellation

Customers may request cancellation before an order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible:

Email: info@kusumtraders.com
Phone: +91 9116582324

13. Delivery to Remote Locations

Some remote or difficult-to-service PIN codes may require additional delivery time or may not be serviceable by our logistics partners.

If a PIN code is not serviceable, we may contact the customer or cancel/refund the order where delivery cannot reasonably be completed.

14. Shipping and Returns

Shipping and delivery are separate from our return and refund process.

For information about eligible returns, damaged products, incorrect products, refunds, and cancellation, please refer to our Refund & Return Policy.

15. Contact Us

For questions regarding shipping or delivery, please contact:

Kusum Traders
30/31 B Block, Barhmohan Pura
Manglam Complex, Sanganer
Jaipur, Rajasthan 302020, India

Email: info@kusumtraders.com
Phone: +91 9116582324

We will assist you with your order and shipping-related questions.