About Kusum Traders

Genuine Healthcare, Skincare & Wellness Products Online in India

Kusum Traders is an India-based online retail platform offering a range of skincare, haircare, personal-care, wellness, and healthcare products.

Our aim is to make online shopping simple and transparent by providing customers with clear product information, competitive pricing, convenient ordering, and reliable delivery.

Kusum Traders' digital operations were launched in 2023, building on the experience of the Kusum Traders business established in 2017.

Our Purpose

Finding the right personal-care, skincare, wellness, and healthcare products online should be a straightforward experience.

Our purpose is to provide customers with a convenient online platform where they can browse products, review available product information, place orders securely, and receive their purchases at their chosen delivery address.

We focus on clear information, responsible product presentation, reliable order processing, and responsive customer support.

Our Mission

Our mission is to make quality personal-care, skincare, wellness, and healthcare products accessible to customers across India through:

• Clear and transparent product information

• Competitive and clearly displayed pricing

• Reliable order processing and delivery

• Secure online payment options

• Responsive customer support

• A convenient online shopping experience

Our Vision

We aim to build a dependable online shopping platform where customers can conveniently discover and purchase products from established brands across skincare, haircare, personal care, wellness, and healthcare categories.

We continuously work to improve our product information, website experience, order processing, and customer service.

Our Journey

Kusum Traders' journey began with its establishment in 2017.

• 2017 – Kusum Traders established its business operations.

• 2023 – Kusum Traders expanded into direct-to-consumer online retail.

• Present – Continued development of online operations, product selection, customer service, and delivery capabilities.

Our business continues to evolve with changing customer expectations and the growth of online retail in India.

Our Products

Our online catalogue includes products across categories such as:

• Skincare

• Haircare

• Personal care

• Beauty products

• Wellness products

• Healthcare products

• Other related consumer products

Product availability, ingredients, specifications, usage information, pricing, and other details are provided on the respective product pages wherever applicable.

Customers should always review the product packaging, label, ingredients, directions, warnings, and other applicable information before using a product.

For products that require professional medical advice or a prescription, customers should follow the applicable requirements and consult an appropriately qualified healthcare professional.

Product Authenticity & Sourcing

We take product sourcing and product information seriously.

Products are procured through our business supply channels, and we make reasonable efforts to ensure that products supplied to customers correspond to the product ordered and the information presented on our website.

Where applicable, product information such as manufacturer, marketer, ingredients, quantity, and other specifications is provided based on the product packaging and available supplier information.

Customers may contact our support team if they have questions regarding a product or their order.

Our Customer Commitment

We aim to provide customers with:

• Clear product information

• Transparent pricing

• Secure ordering and payment

• Reliable order processing

• Delivery to serviceable locations across India

• Customer support for order-related questions

• A clearly stated return and refund process

Our shipping, return, refund, privacy, and other policies are available on our website and form part of the customer shopping experience.

Customer-Centric Approach

Customer experience is an important part of our business.

From browsing products to placing an order and receiving a shipment, we aim to make every step straightforward and convenient.

If customers experience an issue with an order, they can contact our support team using the contact information provided below.

Our Directors

Ankit Jain – Director

Ankit Jain is involved in the management and strategic development of Kusum Traders, including business operations, sourcing, partnerships, and growth initiatives.

Sapna Jain – Director

Sapna Jain is involved in technology, operations, and the development of the company's digital customer experience.

Together, the management team works on the continued development of Kusum Traders' online operations and customer service.

Our Commitment to Transparency

We believe that customers should have access to clear and relevant information before placing an order.

We therefore aim to provide:

• Accurate product information

• Clearly displayed prices

• Applicable shipping information

• Clear return and refund terms

• Accessible customer support

• Appropriate business and contact information

We also regularly review our website and online operations to improve the customer experience.

Customer Support

For questions regarding products, orders, shipping, returns, refunds, or other website-related matters, please contact us.

Kusum Traders
30/31 B Block, Barhmohan Pura
Manglam Complex, Sanganer
Jaipur, Rajasthan 302020, India

Email: info@kusumtraders.com
Phone: +91 9116582324

Our Commitment

Kusum Traders is committed to building a straightforward and dependable online shopping experience.

We will continue working to improve our product selection, website experience, order processing, delivery services, and customer support while providing customers with clear information about the products and services available through our website.